Kustom US Inc. Privacy Notice

Last Updated On: July 23, 2025

Introduction

Our Privacy Policy covers types of information Kustom US Inc. (“we,” “our,” or “us”) may collect from you or that you may provide when you visit https://kustom.us (our “Website”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using our Website, you agree to our Privacy Policy. This policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of our Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 13

Our Website is not intended for children under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our Website or through any of its features or provide any information about yourself to us, including your name, address, telephone number, email address, or any other information by which you might be identified. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at [email protected].

California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see California Residents for more details.

Information We Collect and Why

Information We Collect

We collect and use different types of information from and about you including:

• Information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to an individual (“Personal Information”).
• Non-personal information that does not directly or indirectly reveal your identity or directly relate to an identified individual, such as demographic information, statistics, or aggregated information.
• Technical information, including the Internet protocol (“IP”) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, or operating system and platform.
• Non-personal details about your Website interactions, including the full Uniform Resource Locators (“URLs”), clickstream information to, through, and from our Website (including date and time), products viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), or methods used to browse away from the page.

Personal Information does not include:

• Publicly available information from government records.
• Deidentified or aggregated information.

If we combine or connect non-personal, demographic, or technical data with Personal Information so that it directly or indirectly identifies an individual, we treat the combined information as Personal Information.

How We Collect Your Personal Information

Direct Collection of Personal Information

The information we collect on or through our Website or directly from you through other means may include:

• Information that you provide by filling in forms on our Website.
• Records and copies of your correspondence (including email address) if you contact us.
• Your search queries on the Website.
• Information submitted when you report a problem with our Website.
• Information submitted when you request further services.
• Your responses to surveys that we might ask you to complete.
• Information required to enter a contest or promotion sponsored by us.
• Information provided while using any other interactive features of our Website.

Automated Technologies or Interactions

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

• Details of your visits to our Website, including traffic data, logs, location data, other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include Personal Information, or we may maintain it or associate it with Personal Information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Recognize you when you return to our Website.
• Speed up your searches.
• Estimate our audience size and usage patterns.

We may use the following automatic data collection technologies on the Website:

• Cookies. We may collect information automatically using cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website. For further information, visit https://allaboutcookies.org.
• Tracking Pixels and Web Beacons. Pages of our Website and our emails may contain small electronic files known as tracking pixels or web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
• Behavioral Tracking. We also may use these technologies to collect information about your online activities over time, across devices, and across third-party websites or other online services (“behavioral tracking”). Email us at [email protected] for information on how you can opt out of behavioral tracking on our website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.

From Third Parties or Publicly Available Sources

We may receive information about you if you visit other websites employing our cookies or from third parties including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies, data brokers, or aggregators.

Third Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons, location, or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your Personal Information or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the provider responsible for that advertisement or other targeted content directly.

Purpose for Collection and Use of Your Personal Information

We use information that we collect about you or that you provide to us, including any Personal Information:

• To present our Website and its contents to you.
• To provide you with information, products, or services that you request from us.
• To fulfill or meet the reason you provided the information.
• To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• In order to process any orders for products or services, we may send your data to, and also use the resulting information from, credit reporting agencies to prevent fraudulent purchases.
• To fulfill any other purpose for which you provide it.
• To notify you about changes to our Website or any products or services we offer or provide through it.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
• To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
• As described to you when collecting your Personal Information.
• To allow you to participate in interactive features on our Website.
• For any other purpose with your consent.

We may also use your information to contact you about our goods and services that may be of interest to you. If you have agreed to receive marketing, you may always opt out at a later date. If you no longer wish to be contacted for marketing purposes, please contact us at [email protected].

Personal Information Collected During Prior Twelve Months

The chart below specifies whether we have collected any Personal Information from individuals for each category during the twelve months prior to the date listed at the top of this policy. For each category of Personal Information collected, the chart also specifies the purpose of its collection.

Category	Employees	Customers	Subcontractors
Identifiers	Identifiers collected include names, addresses, Social Security Numbers, phone numbers, birthdates, email addresses I-9 documents, and background check information (including credit information). These identifiers are collected for employee administration, performance evaluations, background checks, training, development, and notifications.	Identifiers collected include names, addresses, phone numbers, and email addresses. These identifiers are collected for providing services, obtaining insurance approvals, marketing and advertising, and customer satisfaction surveys.	Identifiers collected include names, addresses, Social Security Numbers, phone numbers, birthdates, email addresses, I-9 documents, and background check information (including credit information). These identifiers are collected for contractor administration, performance evaluation, driver safety monitoring, advertising and marketing.
Protected classifications under state or federal law	Protected classifications collected include age, race, color, citizenship, marital status, sex, union membership, and medical condition. These protected classifications are collected for employee administration.	No protected classifications collected.	Protected classifications collected include age, race, color, citizenship, marital status, sex, union membership. These protected classifications are collected for contractor administration.
Commercial information	No commercial information collected.	Commercial information collected includes property details, services provided, loss details, and insurance policy details. This commercial information is collected for providing services and obtaining insurance approvals.	Commercial information collected includes history of jobs performed for Company, including services provided to customers. This commercial information is collected for contractor administration and performance evaluation.
Biometric information	Biometric information is not collected from employees, customers, or subcontractors.
Internet or other similar network activity	Internet or other similar network activity collected includes activity on the Company’s network. This internet or other similar network activity is collected for securing the Company’s computing environment.	No internet or other similar network activity collected that is not anonymized.	No internet or other similar network activity is collected.
Geolocation data	Geolocation data collected includes precise location and movements of Company-owned vehicles. This geolocation data is collected for driver safety monitoring.	No geolocation data is collected.	Geolocation data collected includes precise location and movements of Company-owned vehicles. This geolocation data is collected for driver safety monitoring.
Sensory data	No sensory data is collected from employees, customers, or subcontractors.
Professional or employment-related information	Professional or employment-related information collected includes past job history. This professional or employment-related information is collected for employee administration, background checks, training, and development.	No professional or employment-related information is collected.	Professional or employment-related information collected includes past job history. This professional or employment-related information is collected for contractor administration.
Education information	No education information is collected from employees, customers, or subcontractors.

The Personal Information listed above is collected:

• Most information is collected directly from employees, customers, and subcontractors in person, over the phone, electronically, or by paper form.
• Images of job sites showing “before and after” status are collected directly from customers by image file.
• Geolocation data is collected automatically by GPS trackers installed on Company-owned vehicles.
• Background check and credit information is collected from third party background check services and credit reporting agencies.

Who We Share Your Personal Information With

We may share your Personal Information by disclosing it to a third party for a business purpose. We do not sell your Personal Information to third parties.

We may also share your Personal Information:

• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.
• With your consent.
• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
• To enforce or apply our terms of use found at https://kustom.us/terms and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Kustom US Inc., our customers, or others.

We may share non-personal information without restriction.

Personal Information Shared During Prior Twelve Months

The chart below specifies our disclosures (if any) of Personal Information to third parties for a business purpose during the twelve months prior to the date listed at the top of this policy.

Category	Details
Disclosed to customer support providers	Identifiers and commercial information are disclosed to customer support providers to facilitate providing support to subcontractors and customers as required during the performance of the services.
Disclosed to subcontractors	Identifiers and commercial information are disclosed to subcontractors to facilitate performance of the services for customers.
Disclosed to Data Analytics Providers	Internet and other similar network activity is disclosed to data analytic providers such as Google, Facebook, and LinkedIn to improve security of our Website, to identify patterns of usage on our Website, troubleshoot issues on our Website, and improve performance of our Website.

Restrictions on Future Collection and Use

We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Your Personal Information Rights

Your Personal Information Use Choices

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

• Tracking Technologies and Advertising: You can set your browser to refuse all or some browser cookies or other tracking technology files, or to alert you when these files are being sent.
• Promotional Offers: If you do not wish to have your contact information used to promote our products or services, you can opt-out by sending us an email stating your request to [email protected].
• Targeted Advertising by the Company: If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target audience preferences, you can opt out by sending us an email stating your request to [email protected].
• Disclosure of Your Information for Third-Party Advertising: If you do not want us to share your personal information with unaffiliated or non-agent third parties for advertising and marketing purposes, you can opt out by sending us an email stating your request to [email protected].
• Accessing and Correcting Your Personal Information: You may send us an email at [email protected] to request access to, correct, or delete Personal Information that you have provided to us.

California Residents

This section applies solely to visitors, users, and others who reside in California and is intended to comply with the California Consumer Privacy Act of 2018 (“CCPA”), as amended.

Personal Information Collected by CCPA Category During Prior Twelve Months

Category	Examples	Collected
A. Identifiers	A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, Social Security number, driver’s license number, passport number, or other similar identifiers.	YES
B. Personal information categories listed in the California Customer Records statute	A name, signature, Social Security number, physical characteristics or description, photograph, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, membership in professional organizations, professional licenses and certifications, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information.	YES
C. Protected classification characteristics under California or federal law	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, reproductive health decision-making, military and veteran status, or genetic information (including familial genetic information).	YES
D. Commercial information	Records of personal property, products, or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.	YES
E. Biometric information	Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.	NO
F. Internet or other similar network activity	Activity on our websites, mobile apps, or other digital systems, such as internet browsing history, search history, system usage, electronic communications with us, postings on our social media sites.	YES
G. Geolocation data	Physical location or movements, such as the time and physical location related to use of our internet website, application, or device, and GPS location data from mobile devices of consumers who visit our websites or use our mobile apps.	YES
H. Sensory information	Audio, electronic, visual, thermal, olfactory, or similar information, including customer service call monitoring and store video surveillance.	NO
O. Professional or employment-related information	Current or past job history or performance evaluations.	YES
J. Non-public education information	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.	NO
K. Inferences drawn from other personal information	Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.	YES
L. Sensitive personal information	Further identified in the chart below.	NO

Sensitive Personal Information Collected During Prior Twelve Months

Sensitive Personal Information Category	Collected to Infer Characteristics?
L.1. Government identifiers, such as your Social Security number (SSN), driver’s license, state identification card, or passport number.	NO
L.2. Complete account access credentials, such as usernames, account logins, account numbers, or card numbers combined with required access/security code or password.	NO
L.3. Precise geolocation, such as physical store visits or physical locations when visiting websites or using mobile apps.	NO
L.4. Racial or ethnic origin.	NO
L.5. Citizenship or immigration status.	NO
L.6. Religious or philosophical beliefs.	NO
L.7. Union membership.	YES
L.8. Mail, email, or text messages not directed to the Company.	NO
L.9. Genetic data.	NO
L.10. Neural Data, such as information generated by measuring a consumer’s central or peripheral nervous system’s activity that is not inferred from nonneural information.	NO
L.11. Unique identifying biometric information.	NO
L.12. Health information.	NO
L.13. Sex life or sexual orientation information.	NO

Sensitive Personal Information Use and Disclosure Purposes

We may use or disclose sensitive personal information for the following statutorily approved reasons (Permitted SPI Purposes):

• Performing actions that are necessary for our consumer relationship and that an average consumer in a relationship with us would reasonably expect.
• Preventing, detecting, and investigating security incidents that compromise the availability, authenticity, integrity, or confidentiality of stored or transmitted personal information.
• Defending against and prosecuting those responsible for malicious, deceptive, fraudulent, or illegal actions directed at the Company.
• Ensuring physical safety.
• Short-term, transient use, such as non-personalized advertising shown as part of your current interactions with us.
• Services performed for the Company, including maintaining or servicing accounts, processing or fulfilling transactions, verifying consumer information, processing payments, or providing financing, analytic services, storage, or similar services for the Company.
• Activities required to verify or maintain the quality or safety of a product, service, or device that we own, manufacture, had manufactured, or control.
• Collecting or processing sensitive personal information that we do not use for the purpose of inferring characteristics about a consumer.

We do not use or disclose sensitive personal information for purposes other than the Permitted SPI Purposes.

Disclosing, Selling, or Sharing Personal Information

We may disclose the personal information we collect to third parties for the business purposes described in the Business Purposes Disclosure Recipient Category, Personal Information Category, and Purposes Chart below, such as to engage third parties to support our business functions.

Category of Business Purpose Disclosure Recipients	Personal Information Categories Disclosed	Sensitive Personal Information Categories Disclosed	Business Purpose Disclosures
Customer Service Support Providers	A. Identifiers. B. California Customer Records. D. Commercial Information.	None	To facilitate providing support to subcontractors and customers as required during the performance of the services.
Subcontractors	A. Identifiers. B. California Customer Records. D. Commercial information.	None	To facilitate performance of the services for customers.
Data Analytics Providers	F. Internet and other similar network activity.	None	To improve security of our Website, identify patterns of usage on our Website, troubleshoot issues on our Website, and improve performance of our Website.

We do not sell your personal information, including sensitive personal information, to third parties and have not sold it in the preceding 12 months. We do not share your personal information with third parties for cross-context behavioral advertising purposes and have not shared your personal information in the preceding 12 months.

Your Rights and Choices

Right to Know and Data Portability Requests

You have the right to request that we disclose certain information to you about our collection and use of your personal information (the “right to know”), including the specific pieces of personal information we have collected about you (a “data portability request”).

Right to Delete and Right to Correct

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions and limitations (the “right to delete”).

You also have the right to request correction of personal information we maintain about you that you believe is inaccurate (the “right to correct”).

Right to Limit Sensitive Personal Information Use and Disclosure to Permitted SPI Purposes

You have a right to ask businesses that use or disclose your sensitive personal information to limit those actions to just the CCPA’s Permitted SPI Purposes (the “right to limit”). As we do not use or disclose sensitive personal information beyond the CCPA’s Permitted SPI Purposes, we do not currently provide this consumer right.

Personal Information Sales or Sharing Opt-Out and Opt-In Rights

You have the right to request that businesses stop [selling] [or] [sharing] your personal information at any time (the “right to opt-out”). As we do not sell or share consumers’ personal data, we do not currently provide these consumer rights.

Right to Non-Discrimination

You have the right not to be discriminated or retaliated against for exercising any of your privacy rights under the CCPA.

How to Exercise Your Rights

To exercise the right to know, data portability, delete, or correct described above, please submit a verifiable request to us by either:

• Emailing us at [email protected]
• Mailing us at Kustom US Inc., Attn: Privacy Request, 640 East State Road 434 suite 1000, Longwood, FL 32750

Residents of Other States

Certain states provide (now or in the future) their residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Correct inaccuracies in their personal information, taking into account the information’s nature and processing purpose.
• Data portability.
• Opt-out of personal data processing for targeted advertising, sales, or profiling in furtherance of decisions that produce legal or similarly significant effects.
• Either limit (opt-out of) or require consent to process sensitive personal data.

The states that provide (now or in the future) their residents with the above rights include: Colorado, Connecticut, Delaware, Florida, Indiana, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Virginia.

Iowa provides their state residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Data portability.
• Opt-out of personal data processing for sales.
• Either limit (opt-out of) or require consent to process sensitive personal data.

Utah provides their state residents with rights to:

• Confirm whether we process their personal information.
• Access and delete certain personal information.
• Data portability.
• Opt-out of personal data processing for targeted advertising or sales.
• Either limit (opt-out of) or require consent to process sensitive personal data.

The exact scope of these rights may vary by state. To exercise any of these rights please email us at [email protected].

Nevada Residents

Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request by emailing us at [email protected].

How We Protect Your Personal Information

We employ physical, procedural, and technological security measures to help protect your information from unauthorized access or disclosure.

Retention Period

Except as otherwise permitted or required by applicable law or regulation, we will only retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Governing Law

Our Website is controlled and operated by Kustom US Inc. We provide our Website for use only by persons located in the United States. By choosing to visit our Website or provide your personal information to us, you agree that any dispute over privacy or the terms contained in our Privacy Policy will be governed in accordance with the governing dispute resolution and arbitration provisions in our terms of use found at https://kustom.us/terms.

Changes to Our Privacy Policy

We reserve the right to amend our Privacy Policy at our discretion and at any time. It is our policy to post any changes we make to our Privacy Policy on this page.

Contact Information

If you have any questions or comments about this notice, the ways in which we collect and use your information described here, your choices and rights regarding such use, or wish to exercise your rights, please do not hesitate to contact us by:

• Emailing us at [email protected]
• Mailing us at Kustom US Inc., Attn: Privacy Request, 640 East State Road 434 suite 1000, Longwood, FL 32750